Shippings, Returns & Exchanges

How soon can I receive my delivery?

Delivery of contact lenses upon confirming of a valid prescription will usually takes 5 to 7 working days* on average. Should there be any delays, you will be promptly notified beforehand and informed once ready.

*some multi-focal, astigmatism or plus power lenses will take slightly more days. Due to COVID19, lenses that are out of stock will take slightly more days to be delivered too.

*All Korea Lens have to pre-order, thus will require another 2 to 3 working days.

Do you ship worldwide?

Yes, currently we are only shipping to Singapore. From 16 Jan 2023 onwards delivery will be free if purchase is made $120 and over. Otherwise, it will be $10 for delivery.

How do you deliver my contact lenses?

The lenses will be sent from Hong Kong before they are nicely packed and send via postage in Singapore. Tracking Number will be provided afterwards so that you can easily track your orders.

RETURNS & EXCHANGES

Can I return and exchange my contact lenses?

We only accept exchanges from customers who have previously purchased their contact lenses from us and are still in good condition (full packaging, non tampered and unopened contact lens box/es). Exchanges are applicable only if you are unable to adjust to your new prescription, or if the lenses prescribed are causing any significant issues to your vision and/or comfort.

 

***For all exchange-related issues, please contact us via our email lenscottage.co@gmail.com***

What if I need to amend my order?

Though we process our customers' orders swiftly and efficiently, we'll do our best to accommodate to your requests. Do email us promptly via our email before we have shipped the items out.